Introser.com will make Refund, Resend, or Accept the Return for any of the following cases:
- Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to Introser.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail) for rest of the world. The above item no longer applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow. Introser.com will not be liable for the delayed shipment of the orders.
2. Damaged Orders: Introser.com will provide a full refund/replacement if:
- Orders arrived damaged.
- Order arrived damaged but the customer doesn’t want the replacement to be sent.
- Bad Quality: Introser.com will check most of the items before shipping them out, but sometimes the buyers still complain about products received.
- Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.
- Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.
Introser.com will not accept any dispute about delivery once order dispatched if ship to countries below：
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay.
- Shipping Method Limits: Some shipping methods will be untrackable when orders arrived at some Countries, State, City, Introser.com will not accept any dispute when you choose shipping method and ship to the limit countries. And Introser.com will not recommend you to use those shipping methods when delivery countries are limited
China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
DHL: Remote address will charge additional cost, we will contact you once found it.
Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.